Support
We're here to help
Existing customers can log a fault and follow updates in the customer portal.
Log a fault
Sign in with the email address you used when ordering. Your connection and tickets appear automatically.
Sign in to log a faultFor a total outage, choose the "Outage" priority so we see it first.
Contact support
013 013 0367admin@ubantutech.co.zaMon–Fri 08:00–17:00 · Sat 09:00–13:00
Quick checks before you call
- Restart your router and the power injector (wait 2 minutes).
- Check that all cables are firmly connected.
- Try a cabled device to rule out Wi-Fi issues.